Shipping & Returns
Shipping costs are based on pricing and weight. We use FedEx Ground or UPS and Freight Shipping, which ever is best for the product you have ordered. Next Day Air and 2nd Day Air orders are generally shipped the same day order is placed if received before noon PST. All other shipping methods generally ship within 24-48 hours.
Customers shipping outside the US are responsible for all taxes, custom and brokerage fees. Any items returned to us due to failure of customer to pay import duties or taxes or cancellation of order after product has shipped will be charged a 20% restock fee, return shipping fee and original shipping charges will not be refunded. Shipping costs for freight shipments calculated by the shopping cart are estimates only. If the shipping costs differs from what the shopping cart calculates we will contact you with the accurate cost before we process your order.
Most orders will be delivered within 7-14 business days. Due to the nature of our products we cannot guarantee any delivery dates. If you have not received your product within 14 days, be assured we are still working to ship the item as fast as possible.
The Solar Store Product Return Policy
No returns will be accepted without prior authorization and must include the RMA number. Any product that is returned must be brand new, in excellent condition and packaged in the original manufacturers carton with all corresponding hardware and documentation. Returns must be shipped with prepaid freight and insured via the carrier of you choice to arrive back at The Solar Store within 30 days of delivery.
Shipping charges will not be refunded, unless, an error was made by The Solar Store in shipping. Before returning an item, you must have a Return Material Authorization (RMA) number.
All returns are subject to a 20 percent restocking fee.
Because of the customization involved, trackers and mounts are non-returnable.
Returns for refurbished equipment will not be accepted and should be processed through the manufacturer directly. Most refurbished equipment carries a manufacturers warranty.
- No returns will be accepted on installed items.
- No returns will be accepted beyond 30 days of original delivery.
The value and cost of replacing any items missing e.g. parts, manuals, etc. will be deducted from the refund. Returns must be shipped with prepaid freight and insured via the carrier of you choice to arrive back at The Solar Store within 30 days of delivery.
What is the warranty policy for The Solar Store?
All of The Solar Store products are covered by the original manufacturers warranty. If you need help getting in touch with the manufacturer or are not sure what your warranty limitations are, you can read our returns information. If that does not answer your questions, please contact our customer service department.
Warranty Policy - Please contact the manufacturers customer service number to obtain warranty repair service. Check the manual or instructions that accompanied your product for updated information. Most manufacturers require the following information:
- Serial number of the item
- Purchase date
- Warning, Error or Panel Fault Message
- Description of the problem
The manufacturer will provide troubleshooting and or warranty service for your product.
How do I obtain an RMA number?
RMA Request Procedure - Please contact the The Solar Store with your return request and an explanation for the return.
I received a damaged item, what do I do?
Although most shipments are received in perfect condition, please carefully inspect all packages for damage. If damage is visible, reject the shipment, be sure the driver notates the damage and contact The Solar Store within 24 hours. Please contact immediately to initiate a claim. We will file a damage claim with the shipper and ship a replacement as soon as possible. You will not be charged any additional shipping or handling fees for replacement shipments.